Frequently Asked Questions

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The cost you pay today is all that we collect for our planning services, which depends on the itinerary you choose. These prices are listed with each itinerary on our website. It is a one-time non-refundable cost. Then, we will simply collect the exact amount of your booking costs, after we make the bookings for you. There is no upcharge for our profit. In other words, our profit comes from commissions from hotels, tour agencies, etc., and not from you!

Bookings for accommodations, rental vehicles, and activities/tours are all estimates, which are subject to change depending on travel dates as well as each specific vendor/supplier/merchant's own pricing. You will pay for the bookings and optional customizations in a separate final payment after bookings are made. There are additional fees if you want to make optional customizations to the itinerary, such as adding or removing days, requesting flight bookings, requesting hiking routes, and gear rentals.

After you purchase one of our itineraries, we will send you a confirmation that includes a link to fill out our questionnaire. The detailed questionnaire will tell us your preferences, needs, interests, and special requests. We will then personalize your chosen itinerary to include accommodations within your budget, activities that match your interests, and any other customizations you've chosen.

Absolutely! Our services differ from traditional tour bookings and travel agencies because we make everything flexible for you. After we collect your preferences and learn your interests, we will provide an invoice based on the cost of your bookings. We can continue to tweak your itinerary until it is just the way you want! Keep in mind however, once bookings are confirmed, fees for changes will be dependent on each specific vendor/merchant's own cancellation policies.

OUTWEST Travels only collects fees for planning, which is reflected through the listed prices for each itinerary. This cost is non-refundable. We may also collect fees for optional additional customizations if you choose to add them.

However, once bookings are made and confirmed (such as car rentals, accommodations, activities) cancellations are dependent on the specific merchant or vendor's own refund/cancellation policies. 

For summer trips, we highly suggest late May through late September. Our mountains generally still have snow in early May and will begin to cover in snow by October. Traveling outside of the suggested dates increases many travel risks- such as safety risks, risk of activity cancellations, risk of road closures, and risk of not getting the most out of your trip! 

Winter itineraries are generally planned around ski trips. The best months for winter sports is generally late December through mid March. 

As for custom itineraries, we only offer this service for Colorado currently. However, we do also offer general bookings (not custom) for no additional service fee at numerous destinations all over the world, including all-inclusive resorts, cruises, safaris, group tours, and luxury destinations. For more information, contact us via the link at the top of this page, or visit https://tap5.myagentgenie.com/denisevu